Frequently Asked Questions
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Support hours: Monday - Friday, 9am - 5pm
What kind of products does Riobebe Kids offer?
What kind of products does Riobebe Kids offer?
We specialize in personalized baby essentials, including:
- Custom embroidered baby name sweaters
- Personalized pacifier clips
- Baby rattles & soft sensory toys
- Name backpacks for preschool & travel
- Baby gift sets
- All items are designed to be safe, soft, and practical for everyday use.
Are your products safe for babies?
Are your products safe for babies?
Yes. We use materials that are gentle, durable, and suitable for infants and young children.
All personalization and embroidery are designed to be secure and long-lasting.
How do I place a personalized order?
How do I place a personalized order?
On each product page, enter your child’s name, initial, or custom text in the personalization box before adding the item to your cart.
Please review spelling carefully before checkout.
Can I change my order after placing it?
Can I change my order after placing it?
If your order has not entered production, we can update the name, color, or other details. Please contact us as soon as possible at riobebekids@gmail.com with your order number.
How long does it take to process and ship my order?
How long does it take to process and ship my order?
Processing time for personalized items is generally:
- 3 – 5 business days for production
- 7–25 business days for delivery (depending on your location)
Delivery times may vary during peak seasons.
Full details can be found on our Shipping Policy page.
Where is my order shipped from?
Where is my order shipped from?
Riobebe Kids partners with trusted fulfillment facilities to ensure fast, safe, and reliable delivery.
Orders are shipped from locations closest to your region whenever possible.
Do you offer returns or exchanges?
Do you offer returns or exchanges?
Personalized items are made specially for each customer, so we generally cannot accept returns for reasons such as change of mind or incorrect spelling provided by the customer.
However, we gladly assist with returns or replacements if:
- The product arrives damaged
- The personalization is incorrect due to our error
- You received the wrong item
Please contact us with photos, and our team will help you.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
Please email us within 7 days of receiving your order with:
- Your order number
- Photos of the issue
We will resolve the problem quickly with a replacement or appropriate solution.
Do you ship internationally?
Do you ship internationally?
Yes, Riobebe Kids ships to most countries worldwide.
How do I track my order?
How do I track my order?
Once your order is shipped, you will receive a tracking number via email.
You can also check your order status at any time by contacting our support team.
Can I cancel my order?
Can I cancel my order?
Orders can only be canceled before production begins.
Since most items are personalized, production may start within a few hours after your order is placed.
Please contact us as soon as possible if you need assistance.
Do you offer gift packaging?
Do you offer gift packaging?
Yes! Many of our items come in gift-ready packaging, making them perfect for baby showers, birthdays, and holiday gifts.
Are your products suitable for newborns?
Are your products suitable for newborns?
Most of our items are designed for infants and toddlers.
Product descriptions include recommended age ranges to help you choose safely.
What payment methods do you accept?
What payment methods do you accept?
We accept major payment methods including:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- All payments are processed through secure checkout.


